Hotel Technologies

Our experts support you in choosing and deploying systems (PMS, RMS, POS, CRM, Channel Manager, Booking Engine) tailored to your establishment. Technology is at the heart of your hotel’s operational efficiency. At STAIRWAY, we help you select systems that best meet your needs.

BENEFITS

  • Expertise in tool implementation
  • Avoid time-consuming projects – save time and money
  • Relieve your team
  • Train and involve your team at the right time

  Call for Tenders & Diagnostic

  System Configuration

PMS

  • Explanatory workshops on configuration elements: finance, revenue management, operations (reservation, housekeeping…)
  • System configuration
  • Verification of various working bases
  • Filling correspondence tables and configuring and testing interfaces

 

CM/BE

  • Assistance with Channel Manager and Booking Engine setup: hotel page creation, room configuration, rates, extras…
  • OTA configuration: Booking, Expedia…
  • Connectivity between PMS-Channel Manager-OTA: filling correspondence tables and tests

 

RMS

  • System configuration: Global parameters by room category, defining max and min thresholds, segmentation, budget implementation, competitors, group pricing
  • Verification of historical data
  • Interface with PMS
  • Test the interface with PMS, ensure pricing rules in place correspond to KPIs

 

POS

  • Filling the configuration book
  • Connectivity test and commissioning

  Team Training

Training for your teams:

  • Reception
  • Reservations
  • Night team
  • Housekeeping
  • Accounting/finance team

 

  Support Offer – How to use the PMS?

Difficulties with tool support services? Lack of knowledge in your services?

The STAIRWAY Solution

  • Monthly subscription – 3 types
  • Operational assistance in using the PMS: reception, finance, catering…
  • Opening tickets with suppliers

PROJECT MANAGEMENT

Project overview – 6 months to 1 year

  • Project overview: PMS, POS, BE, CM, RMS, CRM
  • Participation in the kick-off meeting
  • Time and schedule management between all service providers and the hotel team
  • Organization of meetings between the hotel team and service providers if necessary